Deposits, withdrawals, betting rules, account verification — help with any topic is available here. Browse the guides by category below or contact support directly.
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Everything you need to know about depositing via bKash, Nagad, and Rocket — including reasons for failed payments and deposit bonus details.
How to withdraw funds, processing times, bank transfers, and solutions to common withdrawal issues.
Types of Sports Betting, understanding odds, live betting, casino game rules, and information on bet cancellations.
Account verification (KYC), updating personal information, password security, and account protection tips.
Answers to all questions about welcome bonuses, deposit bonuses, free bets, wagering requirements, and other bonus-related queries.
Android APK installation, iOS PWA setup, app updates, push notifications, and technical troubleshooting.
If the guide doesn't solve your issue, get in touch with our team
The fastest option. After logging in, click the chat icon in the corner of your screen. Support is available in Bengali.
Online NowFor detailed issues, reach out by email — it's easy to attach screenshots or documents. Email us at support@tk567bet.biz.
support@tk567bet.bizDedicated hotline for Platinum and Diamond members. A dedicated manager is available to speak with you directly by phone.
VIP-ExclusiveCommon questions are answered in advance. Most queries are covered there, so you won't need to wait in the support queue.
Open to everyone
Select a topic and follow the simple steps
Log in to the tk567bet website or app using your user ID and password. Then click the wallet icon in the top-right corner.
Choose whichever is most convenient — bKash, Nagad, or Rocket. All methods credit instantly.
Enter the deposit amount and provide your bKash/Nagad number. Verify the number and tap "Next".
Confirm the payment using the OTP sent to your mobile or your bKash PIN. Once successful, funds will be credited to your wallet within 30 seconds.
After logging in, go to the wallet on your dashboard and click the "Withdrawal" tab. Your real money balance and bonus balance will be displayed separately.
Enter the amount you wish to withdraw and provide your bKash or Nagad number. If a number is already saved to your account, it can be selected automatically.
An OTP will be sent to your registered phone number. Use it to confirm your withdrawal request. OTP verification is mandatory for every withdrawal as a security measure.
Processing takes 1–2 hours at Silver level, 30 minutes at Gold, 15 minutes at Platinum, and just 5 minutes at Diamond.
Withdrawals may be put on hold if your KYC verification is not complete.
Go to the "Sports" section from the homepage or the bottom menu in the app. You'll find a list of 20+ sports including cricket, football, and tennis.
Click on a match to explore the available betting markets (match winner, total runs, player performance, etc.). Select your preferred option and it will be added to your bet slip.
Enter your desired stake on the bet slip. The potential payout will be calculated automatically. You can also add multiple selections to build a parlay bet.
Once everything looks correct, tap the "Confirm Bet" button. If the bet is placed successfully, you'll see a bet ID and a confirmation message.
Log in and click the profile icon at the top right. Navigate to the "Account Verification" or "KYC" option.
Take clear photos of both the front and back of your National ID Card (NID), passport, or driving license, then upload them.
In some cases, you may be asked to take a selfie holding your NID. Make sure your face is clearly visible in direct lighting when uploading.
KYC verification is typically completed within 30 minutes to 2 hours. It may take a little longer during peak times. You will be notified by email once it's done.
Processing time and limits by method
| Payment methods | Deposit Processing Time | Withdrawal Time | Minimum | Maximum (Single Transaction) | Fee |
|---|---|---|---|---|---|
| bKash | Instant | 5–120 minutes | ৳200 | ৳50,000 | Free |
| Nagad | Instant | 5–120 minutes | ৳200 | ৳50,000 | Free |
| Rocket | Instant | 1–3 hours | ৳200 | ৳30,000 | Free |
| Bank Transfer | 1–4 hours | 24 hours | ৳1,000 | ৳2,00,000 | Subject to Bank Processing Times |
| Crypto (USDT) | 1–30 minutes | 15–60 minutes | $5 | Unlimited | Network fee |
Withdrawal times depend on your VIP tier and whether your account is verified.
Issues Resolved Today
A snapshot of our support team's performance
Getting help on online betting platforms can often be frustrating — chats in English, responses that take hours, or automated bots that have nothing to do with your actual problem. The tk567bet Help Center is built with Bangladeshi users in mind — straightforward, fast, and available in Bengali.
You can chat with support in Bangla — it may seem like a small thing, but when your money is stuck or something urgent comes up, being able to explain the problem in your own language makes a real difference. The agents are well familiar with Bangladesh's payment systems — bKash, Nagad, Rocket — so payment-related issues get sorted out much faster.
Live chat issues get resolved faster when you provide specific details right from the start. Vague descriptions require the agent to ask follow-up questions, which takes more time.
Many users plan to complete KYC later — thinking they'll play first and verify afterwards. But at tk567bet, withdrawals are not possible without KYC, and deposits above a certain limit are also restricted. On top of that, completing KYC earns you 1,000 bonus points instantly — so it's well worth verifying as soon as you register.
The process is straightforward — front and back photos of your NID, plus a selfie if required. Verification is usually completed within 20–30 minutes. When taking photos, make sure the lighting is good, your hand is steady, and all four corners of the document are clearly visible. Blurry or cropped images are the most common reason KYC submissions are rejected.
If you can't see the result after placing a bet, or your winnings haven't been credited to your wallet, there's no need to contact support right away. Head to the "Betting History" section of your account to view the full details of all your bets — if the status shows as pending, simply wait until the result has been officially declared.
If a match is cancelled or abandoned, tk567bet automatically refunds your stake — usually within 4 hours of cancellation. If the refund hasn't arrived after 24 hours, contact support with your bet ID.
Mobile banking in Bangladesh comes with certain common limitations that are worth knowing to avoid unnecessary issues. bKash has a daily transaction limit — once you hit it, you'll need to try again the next day. You can use Nagad or Rocket as alternative deposit methods.
Bank servers can slow down during peak times, especially before major matches. In most cases, waiting 5–10 minutes and trying again resolves the issue. If money has been deducted but hasn't appeared in your wallet, take a screenshot of the payment and share it in live chat — an agent will verify and resolve it manually.
Tk567bet will never ask for your password via email or SMS, nor ask you to send money to any third-party number. If anyone claims to represent tk567bet and requests your password or OTP, or asks you to send money via WhatsApp — that is a scam. Report it to support immediately and change your password.
Keep your account secure by enabling two-factor authentication (2FA) and only logging in from your own devices. Avoid betting or making payments over public WiFi.
Get Answers Instantly
The tk567bet support team is available 24 hours a day, 7 days a week. Reach us via live chat or email.